Appointment Policy

Manchester Animal Hospital is a small animal general practice limited to the treatment of cats and dogs. We see scheduled appointments only and are typically fully booked several weeks in advance. We do our best to see established patients, who are up to date on routine care, for urgent and emergency appointments in a timely manner during our business hours of 7:30am to 6pm Monday through Friday. From time to time, our schedule may not match a client's schedule or meet the best needs of a patient and a referral to our partner urgent care or 24-hour emergency clinics may be necessary.

Cancellation Policy

We require 24 hours notice for appointment cancellations in order to avoid a cancellation fee of $65.50. This allows us to open the appointment time for another client. Without prior notice, you may be charged for a missed appointment. Please phone the hospital during regular business hours to reschedule any appointment you must cancel.

Client Referral Program

Do you have a friend or family member that has a new pet or know someone that may be looking for a new veterinarian? The highest compliment you can give us is to recommend us to your family, neighbors or friends. In return, we would like to say thank you by offering you a special gift!!! Ask one of our Client Care Coordinators about our Referral Program.

Leash and Carrier Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

After Hours Emergencies

If you have an emergency and Manchester Animal Hospital is closed, please call Veterinary Emergency Center of Manchester 603-666-6677. The new facility is located at 2743 Brown Ave, Manchester NH. 03103. If you can give them a call to let them know you are on your way, they can give you proper directions.

Zero Tolerance Policy

We have a zero tolerance policy for verbal and physical abuse, profanities, rude or loud behavior, and threats to any and all staff. If you have any concerns, please ask to speak with a manager in a private setting and/or call or email us directly. We know that most matters can be solved with calm and open communication.

Payment Policy

Full payment is due at the time of service. Cash and credit cards are our preferred methods of payment. We do not accept checks. We will happily provide our clients with an estimate for products and services prior to and during appointments upon request. We also accept Care Credit which offers interest-free payments on pet (and other) medical bills of $200 or more. We are happy to assist you with applications to Care Credit.