Appointment Policy

Manchester Animal Hospital is a small animal general practice limited to the treatment of cats and dogs. We see scheduled appointments and are typically fully booked several weeks in advance. We do our best to see established patients, who are up to date on routine care, for urgent and emergency appointments in a timely manner during our business hours. Our schedule may not always match a client’s or meet the best needs of a patient and referral to our partner urgent care or 24-hour emergency clinics may be necessary.

Cancellation Policy

If you are not able to make your scheduled appointment, please call our office to reschedule. We ask that you please provide at least a 24-hour notice for cancellations in order to avoid a cancellation fee of $82.55. Repeated failure to show for appointments without notice may result in requiring deposits to book future appointments.

Leash and Carrier Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Retractable leashes are not recommended for veterinary visits.

After Hours Emergencies

If you have an emergency and Manchester Animal Hospital is closed, please call either Veterinary Emergency Center of Manchester 603-666-6677 located at 2743 Brown Ave, Manchester NH 03103 or VCA Capital Area Veterinary Emergency and Specialty 603-227-0472 located at 1 Intervale Road, Concord NH 033014

Zero Tolerance Policy

We have a zero tolerance policy for verbal and physical abuse, profanities, rude or loud behavior, and threats to any and all staff. If you have any concerns, please ask to speak with a manager in a private setting and/or call or email us directly. We know that most matters can be solved with calm and open communication.

Payment Policy

Full payment is due at the time of service. We will happily provide our clients with an estimate for products and services prior to and during appointments upon request. Cash and credit card are preferred methods of payment; we do not accept personal checks. We also accept Care Credit which offers interest-free payments on pet (and other) medical bills of $200.00 or more. We are happy to assist you with applications for Care Credit.

Patient Policy

We require patients to be up to date on annual exams to remain active at our hospital. If your pet goes more than 1 year without being seen, we legally cannot provide prescriptions, including diets, or give medical advice. If your pet goes 2 or more years without being seen for an annual exam, they will be marked as inactive in our system. Exams for re-establishing care can be booked only at times when we are accepting new patients.